Introduction
By using www.quintadolorde.pt website you agree and accept:
The website is owned by QUINTA DO LORDE – Promoção e Exploração de Empreendimentos Desportivos e Turísticos, S.A., shareholding company located at Sítio da Piedade - Caniçal, inscribed in Conservatória do Registo Comercial de Machico, under the single registration and corporation number 511083149, with EUR 5.000.004,95 of social capital.
TERMS OF USE
Terms of Booking
These general conditions “terms of use” rule and are an integral part of the services agreement established through the website www.quintadolorde.pt (site) between QUINTA DO LORDE – Promoção e Exploração de Empreendimentos Desportivos e Turísticos, S.A., shareholding company located at Sítio da Piedade - Caniçal, inscribed in Conservatória do Registo Comercial de Machico, under the single registration and corporation number 511083149, with EUR 5.000.004,95 of social capital (name) and the client that subscribes the agreement (client), which has as object the provision of tourist accommodation booking (accommodation) and respective tourist services, in holiday resorts, accommodation, in general, in hotels (hotel) and yet, when agreed, associated transport services ("Transportation") or other tourist services requested by the Client to Quinta do Lorde, sold or offered to the client as a Tourist Travel or Travel Package ("Agreement").
For agreement purposes the "Tourist Travel" means a trip that combines at least two of the following services: Accommodation, Transportation, or tourist services not dependent of the aforementioned. And "Travel Package" means the Tourist Travel sold or offered for an inclusive price, when it exceeds more than twenty-four hours or includes an overnight stay.
The Agreement celebration, which occurs after the booking confirmation on the Site, is made in accordance with these Terms, whose knowledge and acceptance by the Client are manifested through the validation box on the booking form.
1. During the booking process the costumer must correctly fill the form. He is responsible for the choices made and the information given must be complete, true and updated.
1.1. With the booking process finished, the costumer get’s a code, which must be used in every contact with Quinta do Lorde. After payment the costumer acquires the right to Quinta do Lorde travel services, in the terms and conditions described in the relevant proof of booking and in the Agreement.
1.2. Regarding accommodation booking only, the Customer is fully responsible for obtaining and/or hiring means of transport in order to enjoy Quinta do Lorde services, without prejudice to Quinta do Lorde, the costumer can also hire the service autonomously (if available and if Quinta do Lorde accepts).
1.3. By the same mean, the Costumer assumes full responsibility for the possession of the required documentation for country entrance; (as identification cards, authorizations; visas and vaccine certifications), the costumer must inform himself about this when he books accommodation only.
1.4. The Package Travel is organized by Quinta do Lorde, unless otherwise expressly result of the travel program.
1.5. Given the existing schemes and special rates for children, depending on age, service and dates of travel, among other factors. Quinta do Lorde advises its customers to inform themselves before booking.
1.6. We do not refund for goods and/or services, available but not enjoyed.
ACCOMMODATION
2.1. Depending on the agreements made by Quinta do Lorde with third ("Partners"), the client may have access to discounts and special rates ("Benefits"), if the costumer is fully legitimized by the Partner to obtain benefits and uses his identifying number correctly.
Quinta do Lorde reserves the right to contact the partner to obtain confirmation as to the applicability of a Customer Benefit.
2.2. In addition to the foregoing, Quinta do Lorde can communicate on the Site, with temporally limited scope or not, specific campaigns ("Campaigns") and discounts ("Discount") on reservations.
2.3. The following conditions are applied to Benefits, Campaigns and Discounts:
3.1. You can change your Package Travel booking under the following conditions:
Ownership: You can assign the booking by giving notice to Quinta do Lorde in writing at least 7 days prior to the departure date of travel or accommodation entry. In any case, the transferor and transferee are jointly liable for the payment of price and additional charges generated by assignment;
Other changes: Any other booking changes other than those referred in the previous paragraph, require the express consent of Quinta do Lorde, implying changes in the price and/or be subject of payment of fees, calculated according to the type of reservation, the date of change and the applicable fare.
3.2. It applies to changes requested by the Client to any bookings made through the Site.
3.3. Quinta do Lorde can apply changes to a Travel Package booked by the Client within 20 days before the scheduled date for departure indicated in the proof of booking, if the change focus exclusively on the price and if it results of the rising cost of transport or fuel, taxes or fees chargeable or fluctuations.
4. PAYMENT
4.1.The Customer must pay the indicated amount on the booking form as a condition to take advantage of booking agreement.
4.2. The payment can be done by the Customer
- Two days before arrival, without any cancellation tax.
- Less then two days before arrival, one night cancellation tax
- Early departure – full stay payment
The credit card information given by the customer is protected by Verisign under the Privacy Policy of Quinta do Lorde.
5. CANCEL
5.1. When you have booked, you may at any time withdraw and terminate the Agreement, if you inform Quinta do Lorde up to 48 hours before the departure date indicated on the proof of booking, in which case you are entitled to the return of the amount paid by booking.
- Less then two days before arrival, one night cancellation tax
- No show, three nights cancellation tax
- Early departure – full stay payment
6. AFTER SALE - CONTACT
6.1. All communications or notifications under the agreement must be made using the information provided by you through the online booking form. Any change of Customer´s data and, also, any communication or notification by Customer to Quinta do Lorde shall be done through the following contacts,
reservations@quintadolorde.pt
7. PRIVACY POLICY
The confidentiality of the personal information of our customers is paramount to Quinta do Lorde.
1.Collecting and processing user data
There are several circumstances where we request personal data from a user ("User") which is hosted in www.quintadolorde.pt website ("Site"), ie, information necessary to identify or contact the user ("Personal Data"): When making a reservation, website registration, newsletter subscription, become a member of our loyalty programs send us a contact request for conference or event for your company, or when you send us the application form spontaneously or requested. The personal data collected and processed consist of information regarding the name, address, email, gender, birth date, address, phone number, credit card information and number of identity document.
Thus, the entity responsible for the collection of personal data is:
Personal Data will only be used for booking, for your convenience in simplifying the process of booking in case you are a registered customer, for your information of the promotions and information from Quinta do Lorde (if you subscribe to our newsletter), and Finally, statistical analyses for marketing exclusive use of Quinta do Lorde.
We also identify technical information from your computer when you visit the pages of our site, such as IP (Internet Protocol) address, operating system and browser type ("Usability Information"). We use this information to improve the quality of your visit to our site, and we do not disseminate to outside parties without your consent.
The Usability of Information and Personal Data are referred in this Privacy Policy as "User Data".
The User Data collected by Quinta do Lorde is not shared with third parties without your consent, except sharing that is stated in the Privacy Policy and for which it provides its consent for acceptance of the Privacy Policy.
Quinta do Lorde reserves the right to transmit any User Data, in the event of sale or transfer of all or part of its business or its assets.
Occurring a transmission of User Data to third parties, we will make reasonable efforts to which the transferee use the User Data collected in a manner consistent with our Privacy Policy.
If you wish to access your Personal Information, you access your costumer area.
The User has the right to request, at any time, the rectification of their personal data, whether through their User Account, is, in particular, in terms of the Privacy Policy.
5. Security of user data
To ensure the security of User Data and maximum confidentiality, we manage the information you provided in an absolutely secret in accordance with our internal policies and procedures for security and confidentiality.
Whenever you are prompted for credit card information, this communication is done via secure online SSL (Secured Sockets Layer) when you are using a SSL enabled browser such as Microsoft Internet Explorer or Netscape Navigator.
We also use SSL on all pages where personal information is requested, which means that your information is sent over the Internet in encrypted form. You can check if it is in Safe Mode when you see a padlock or key icon in the lower right or lower left corner of your screen. Additionally, you can see that the first characters of the site url will be "https", indicating that you are accessing a secure server.
However, the User Data may travel on the network without security and could be viewed and / or used by unauthorized third parties for the purpose. If this occurs, Quinta do Lorde is not responsible for the theft, destruction or dissemination of User Data.
When you visit our Site, a small text file (Cookie) is created and saved in your disc. This file, will recognize it, and will allow you a greater ease and speed of access, as well as customizing the Site according to your preferences.
Most browsers automatically accept these files (cookies), but you can delete them or have them automatically refused, in the "Help"menu. However, the case does not allow the use of cookies may be some features you cannot use.
Quinta do Lorde reserves the right to change the Privacy Policy at any time.
In case you need to:
(i) Put questões / complaints related with the Privacy Policy;
The Privacy Policy as well as the User Data collection, processing or transmitting, are ruled by the applicable laws of the Portuguese Republic.
Any disputes arising from the validity, interpretation or execution of the Privacy Policy, or relating to the collection, processing or transmitting User Data must be submitted exclusively to the jurisdiction of the courts of the district, subject to the legal norms applicable mandatory.
All questions submitted by holders of booking will be duly answered, exclusively by e-mail, within no more than two days,
reservations@quintadolorde.pt
9. Warranties
Disclaimer of Warranties
To the extent permitted by applicable law, services are provided "as is" and "as available" (as is and the available) and Quinta do Lorde does not provide any kind of warranty.
For the same, in particular, Quinta do Lord doesn’t assures that
Contact our reservations centre through e-mail before the arrival date indicated on the proof of booking.
reservations@quintadolorde.com
11.1. The General Conditions shall apply only to booking travel services made through the Site and is a complement to any special conditions agreed in writing between the Costumer and Quinta do Lorde regarding the subject matter of the booking or referred to in a specific site for a specific product or service, including proof of booking ("Conditions"), which are also part of the agreement.
11.2. The provisions in the Schedule prevails in case of conflict, over the General Conditions, superseding both written especially any additional stipulations agreed between the Customer and the Quinta do Lorde and signed by both, forming part of the agreement.
11.3. Concluded the Agreement, this may be amended only by written document signed by the Client and the Quinta do Lorde, which happens to be part of that.
11.4. The provisions of these Terms may be changed at any time by Quinta do Lorde for future legal relationships, without notice. As such, whenever you make a reservation, and that often use the Site, you should read them in full.